Our business principles

 

Our business principles, which we call the NIBC 7, enshrine the way we work. We intend to reinforce the NIBC 7 in 2010, recognising them more explicitly in tools such as the staff manual, employee contracts and at introduction days. They were firmly re-established at the time when the bank’s new vision, mission and ambition statement were published. The business principles are:

	We think clients
1

We forge strong, long-term relationships with our clients, anticipate their needs and are likely to exceed their expectations. We recognise that the needs of each client are unique and aim to create lasting value in each situation.

	We live excellence
2

We go to great lengths to demonstrate excellence in everything we do. That means having and developing excellent personal and professional skills and deploying them with efficiency, discipline and flair.

	We shape solutions
3

We are alert to market and client needs and quick to spot and act on new opportunities. We pride ourselves on having unique people with original ideas and problem-solving skills who deliver the right solutions.

	We work together
4

We work together, sharing knowledge and supporting each other. Our business model is dependent on cooperation across all departments and geographies, giving us a uniquely close approach to teamwork that benefits from the diverse perspectives of our people.

	We drive results
5

We focus on results. Stretching ourselves to go the extra mile is second nature to us. We constantly improve our efficiency and effectiveness, working in a structured, goal-oriented way that benefits all our stakeholders.

	We develop people
6

We invest in the personal and professional development of our people because their capability and commitment define our success. We reward results in a differentiated way and encourage employee share ownership. We provide an environment where the best people choose to work, grow, and have influence and impact.

	We show responsibility
7

We seek to apply best practice in all areas of our business. We maintain high ethical standards, behave in ways that are beneficial to our stakeholders and put the interests of the firm before their own personal interests. Our firm is a trusted and socially responsible partner in the communities in which we are present.